Privacy Policy

This Privacy Policy explains how Koalify ("Koalify," "we," "our," or "us") collects, uses, discloses, and protects personal information when you use our website, applications, and services.

We collect personal information directly from you, from your activity on our platform, and from service providers acting on our behalf. Categories may include:

• Identifiers and Contact Data: Name, email address, mobile number, account identifiers
• Real Estate Preferences: Search criteria, property interests, and service needs
• Communications: Messages, support inquiries, and appointment-related records
• Account and Authentication Data: Login and profile information
• Technical and Usage Data: Device/browser information, IP address, and interaction data

We use personal information for business and operational purposes, including to:

• Provide and maintain the Service
• Connect you with your assigned realtor and coordinate transactions
• Send transactional and service-related communications, including SMS where you have opted in
• Provide support and respond to requests
• Improve performance, usability, and security
• Prevent fraud, misuse, and unauthorized activity
• Comply with legal obligations and enforce our terms

If you provide your mobile number and opt in, you consent to receive recurring SMS messages from Koalify related to your real estate journey. These may include:

• Property showing notifications and new listing alerts
• Offer and listing status updates
• Appointment reminders and scheduling confirmations
• Document requests and follow-ups
• General communication from your assigned realtor

We do not sell your personal information or share it with third parties for their direct marketing purposes. We may disclose information in these limited situations:

• Service Providers: Vendors that provide hosting, analytics, communications, and customer support services under contractual confidentiality obligations
• With Your Realtor or Brokerage: To provide the services you request
• Legal and Compliance: To comply with law, regulation, subpoena, court order, or lawful government request
• Business Transactions: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards

Mobile information and text messaging opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a portable copy of certain personal information, and to opt out of certain processing activities where applicable.

You can submit a privacy request by emailing support@koalify.com with the subject line "Privacy Request."

We will verify requests as required by law and respond within applicable legal timelines, typically within 45 days, unless an extension is permitted.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, compliance, and dispute-resolution requirements.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.